![]() It should say "No problem found."Ħ) The report should also have a the IP Address of the printer (under Configuration Summary at the bottom). To fix the problem, follow these steps.Ģ) Go to your router's IP address (like 192.168.1.1 or whatever it is for your router).ģ) Change the SSID of your wirelss network to "SigmaplusEOL1".Ĥ) For the Security option for your wireless network select none (so that a password is not required to access your wireless network).ĥ) Power your printer back on and reprint "Wireless Network Test Repor". If you have the SigmaplusEOL1 as your SSID when you print the "Wireless Network Test Report", you do NOT need to return it (I know that's hassle for people). I finally figured it out! (Sorry that I'm replying to my own posts btw, but I want to post the solution for anybody else with the SigmaplusEOL1 problem). Re: Can't connect wirelessly HP Photosmart C4780 to MacBook Pro OSX 10.8.2 Mountain Lion. Any direction or help is greatly appreciated. At this point, I’ve read your forum and tried everything to reconfigure without success. Also I uninstalled and reinstalled via USB. The AT&T tech provided me the new SSID Name and a wireless key number but that’s it. To be honest, don’t know what this means or where to find. Under general information it states the following: Network status - Offline Active Connection Type - None URL(s) for Embedded Web Server – Next ran the Network Configuration Page and everything is enabled except the 802.11 Wireless. Under Configuration Summary: It shows old SSID name and Mac Hardware Address but no IP Address. Nothing else under diagnostic summary ran. The Diagnostic Summary in brief: Wireless On & Working & Security – Pass Network Name (SSID) Found – Fail. Ran the HP wireless network test report and it states that HP printer can’t find wireless router and to verify that the HP printer network name (SSID) matches the wireless router network name (SSID) exactly. Prior to the conversion, my wireless printer connection was working perfectly. AT&T just upgraded my service with a new modem/router (AT&T U-Verse). I have an Apple MacBook Pro laptop with Mountain Lion software. Not knowing how to thread, I've copied it below. (Embarassing)□ This is my first ever contact with the Apple Community so I'm slowly trying to figure this out as well.Īs to your thread request, I'm assuming you want to read my post with HP. I'll be honest I'm a retiree and a newbie to all of this stuff. Most importantly if I ever get wireless working again, do I still need Airport Extreme connection or is the AT&T U-Verse modem/router sufficient?Īny direction or help is greatly appreciated. If I need to make these changes via Airport Extreme Utility 6.0 not easy to find not that I know what I’m doing. At this point, I’ve tried everything to reconfigure without success. To be straightforward, I’m no computer tech so I don’t know what this means or where to find. Under general information it states the following: Network status - Offline Active Connection Type - None URL(s) for Embedded Web Server –. “Ran the HP wireless network test report and it states that HP printer can’t find wireless router and to verify that the HP printer network name (SSID) matches the wireless router network name (SSID) exactly. I went to HP community support with the information below but I have received no solutions outside of buying a new printer. This appears to be an HP printer problem. ![]() Thinking that removing Airport Extreme may have been the problem, I reconnected it to the AT&T modem/router, however no change. Naturally, after the tech leaves, we find out the HP printer wirelessly no longer works. The AT&T technician stated that I no longer needed my Apple Airport Extreme, so it was removed. For your information, everything is connected via Wi-Fi. My HP Photosmart C4780 printer was also purchased from Apple. I have two Apple MacBook Pro laptops with Mountain Lion software. Didn't know exactly where to direct this question in the Apple Community so I chose Airport.
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